Website Privacy and Cookies Policy


This privacy policy sets out how Christian Family Concern uses and protects any information that you give Christian Family Concern when you use this website. Christian Family Concern is committed to ensuring that your privacy is protected.

Data Security

Should we ask you to provide certain information by which you can be
identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We aim to ensure that any information you give us is held securely and safely.
Christian Family Concern will only use your information for the purposes for which we collected it or where we have a legal basis to do so and will always protect your rights.
We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details, telephone number, email address). We make every reasonable effort to ensure that information sent to us is done securely, and have put measures in place to ensure there is no
unlawful or unauthorised processing, accidental loss and damage to personal data.
Christian Family Concern will retain your information for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.
Where you have given prior consent to use of your personal information for marketing purposes, you have the right to withdraw consent of use of your personal information at any time. You can do so by contacting us by either by post, email or telephone.
Christian Family Concern
Wallis House
42 South Park Hill Road
South Croydon
Email Telephone 020 86880251

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information, except where legally required and, subject to our retention policy, we will dispose of your data securely.

Third Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Card and debit card information

If you use your credit or debit card to donate to us, or make an invoice payment online, we pass your card details securely to our payment-processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and don’t store the details on our website or databases.

Website Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. If you decline cookies this may prevent you from taking full advantage of the website.

Legal rights

Your Legal rights under the General Data Protection Regulations (GDPR) can be viewed at


If you have any complaints about how we handle your personal data, please contact us in the first instance so that we can resolve the issue. Should you not be happy with our response, you can complain via the Information Commissioner’s Office. Christian Family Concern is registered with the Information Commissioner’s Office as a Data Controller under the registration reference Z1766810 at You can also complain via the fundraising regulator at

Changes to the Privacy Policy

Christian Family Concern may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 12th May 2023.

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